SuperBot
- Per-workspace pricing — unlimited seats
- AI is the product, not an add-on
- Trained on your real knowledge
- Citations on every answer
- 41 languages out of the box
SuperBot vs Freshdesk
vs
The modern, all-in-one alternative to Freshdesk.
Part of Freshworks. Traditional ticketing with Freddy AI as an add-on.
Freshdesk
- Per agent, tiered
- AI typically a separate product
- Canned responses or scripted flows
- No citations on AI replies
- Limited language coverage
Why teams switch
What SuperBot does that Freshdeskdoesn’t
AI is the product, not an add-on
No per-agent fees
Cited answers from your real sources
Full comparison
Side by side, no asterisks
Every line that matters when you're choosing between SuperBot and Freshdesk.
Feature
SuperBotFreshdeskPricing model
Per workspace, flat
Per agent, tiered
Seats included
Unlimited
Per seat
AI
The core product
Add-on / separate SKU
Knowledge training
Site, docs, products, policies
Limited or scripted
Citations on replies
Always
Rarely
Languages
41 out of the box
5–20
Human handoff
Built-in, full context
Built-in
Custom actions
REST + webhooks
Zapier only
Setup time
~1 day
1–4 weeks
Free plan
Yes — 50 chats/mo
Trial only
Freshdesk is still a solid pick for: Teams that need a deep ticketing system at low cost.
Pricing
Flat, predictable pricing
No per-seat, per-resolution, or per-channel surprises. Yearly billing saves 20%.
Free
Get started on a single site with the essentials.
$0/mo
Free forever — no credit card
- 50 conversations / month
- 1 website integration
- 1 knowledge source
- Community support
Starter
Everything a small team needs to run support on autopilot.
$25/mo
$20/mo billed yearly
- 2,000 conversations / month
- All 41 languages
- All integrations
- Shared inbox + handoff
- Fully white-labeled
Pro
Unlimited scale, every feature, and priority support.
$60/mo
$48/mo billed yearly
- Unlimited conversations
- Custom branding
- SSO/SAML + audit logs
- 24/7 priority support
Migration
Migration questions, answered
How long does migration take?
Most teams migrate in 1–2 weeks. We provide migration guides, import tools, and (on Pro) a free session with a solutions engineer.
Will I lose my conversation history?
No. We import historical tickets, customers, and conversation metadata. Your team can search across both old and new tools during the transition.
Do you offer parity for the features I use today?
Yes. Walk us through your current setup — we map every feature to its SuperBot equivalent, including any custom workflows.
What if my team prefers the other tool?
SuperBot can run alongside an existing tool during a transition. The AI handles tier-1, escalations hand off to your existing inbox.
Switch today
Ready to leave Freshdesk behind?
Free plan, no credit card. Most teams migrate in 1–2 weeks.